Frequently Asked Questions

Use the /region command in-game to check the server region.

As of 6/14/2022, we have discontinued our YouTube Partnership Program. This means that no new YouTube ranks will be given out, though you may still see players and fellow community members with the YouTube rank. We did not take away anything earned from our previous applicants.

Since purchases are handled through the Minecraft Marketplace, we cannot facilitate account purchase transfers. Our new UberVIP subscriptions are on a month-to-month basis. If you’d like to transfer your rank, please cancel your current subscription and start a new subscription with the other account that you want the rank associated with.

Please contact us via our support page. With this form, you can report hackers, request in-game support, report a bug, suggest anything regarding our servers or Marketplace content, or contact us for any miscellaneous inquiries. For parents, please email us at with your comments, questions, or concerns.

If you find a bug on Lifeboat servers, please report it on our Bug Tracker. Please keep in mind that some bugs might be issues with the game Minecraft, and therefore should be reported to Mojang, not us.

We are continuously making improvements to our anti-cheats software to make the playing experience hacker-free. A win by cheating is no win at all!

You can report a hacker by filling out a hacker report form directly form the website here. In the dropdown box, select "hacker report" and fill out all of the information.

If the hacker is still online, another way of reporting hackers is to visit our Discord server, and type !report (hacker username) (server) (type of hacks) (additional info) in the #hacker-reports channel.

With the Bedrock Edition update, Microsoft added ghost mutes as a way to silently mute players who are acting suspiciously. You may have been accidentally muted by this system, and will no longer be able to send viewable messages or use signs. This mute is only temporary and usually subsides after a few hours of regular playing. If you need additional support, please go to the Minecraft support page.

If your account has been locked/banned, it’s because you have broken one of our server rules. We reserve the right to ban accounts that are in violation of our server rules, as stated in our Terms and Conditions. If you believe you were wrongly punished, please send us an appeal.

Just connect to any of our gamemodes and the UberVIP rank will allow you to have additional pets, particle effects, morphs (transform into mobs), toys, priority match joining, ability to fly in the lobby, access to VIP-only games like prison, an awesome tag, and much more. You will see a [UberVIP] or [VIP+] tag if your VIP is active in your current gamemode. If you believe you have paid for VIP but are not seeing your special tag or benefits, try enabling it using /vip or contact our support team for help.

We no longer manage subscription and rank purchases. Please contact Minecraft support if you have an issue with a Minecraft Store purchase.

It may take up to 24 hours for your rank to be applied. Normally it only takes a minute or two, but please be patient.

If you have still have problems after 24 hours, please contact our support team.